Last updated: August 25, 2026

Welcome to seylangem.com. These Terms & Conditions (“Terms”) govern your access to and use of the website and services operated by Seylan Gems & Jewelry LLC (“Seylan Gems,” “we,” “us,” or “our”). By visiting or shopping on this site, you agree to these Terms. If you do not agree, please do not use the site.

These Terms are provided for clarity and educational purposes regarding how our online store works. They are not a substitute for professional legal advice.

1. About us

Seylan Gems & Jewelry LLC
15021 Ventura Boulevard, Suite 1050, Sherman Oaks, CA 91403, USA
Email: info@seylangem.com
Phone: +1 (888) 311-7133

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract to place an order. By using the site, you represent that the information you provide is accurate and that you will keep your account credentials secure.

3. Products, descriptions & gemstone nature

We sell fine gemstones and jewelry. Natural gemstones vary in color, clarity, inclusions, and cut; photographs and descriptions are intended to be accurate but may differ slightly from the item you receive due to lighting, display settings, and the unique character of natural stones.
Weights, measurements, and grades are provided in good faith based on available information and industry practice.
Product availability, pricing, and promotions may change without notice. We may correct pricing or description errors and cancel affected orders with a refund if payment was collected.
Educational content on this site (guides, articles, appraisals tools) is for general information only and is not a formal appraisal, investment advice, or guarantee of future value.

4. Orders & acceptance

Placing an order is an offer to buy. We may accept, decline, or cancel an order for reasons including suspected fraud, payment failure, inventory issues, shipping restrictions, or pricing errors. You will receive an order confirmation email when your order is received; confirmation does not guarantee acceptance until we process and ship (or otherwise fulfill) the order.

5. Pricing & payment

Prices are shown in the currency indicated on the site and may exclude taxes or shipping until checkout.
You authorize us and our payment processors to charge the payment method you provide for the total amount due.
Promotional codes and wholesale/account pricing (if offered) are subject to their stated rules and may be revoked for misuse.

6. Shipping

Shipping methods, timing estimates, and fees are shown at checkout or on policy pages. Delivery dates are estimates, not guarantees. Risk of loss generally passes to you upon delivery to the carrier, except where required otherwise by law. Please inspect packages promptly upon arrival.

See also our Cancellation / Shipping Policy and Refund Policy.

7. Returns, refunds & cancellations

Returns, refunds, and cancellations are governed by our Refund Policy, Return Policy, and Cancellation Policy. Custom, engraved, specially ordered, or final-sale items may have limited or no return eligibility as disclosed at purchase.

8. Intellectual property

Site content — including text, images, logos, product photography, and design — is owned by Seylan Gems & Jewelry LLC or its licensors and is protected by intellectual property laws. You may not copy, scrape, resell, or commercially exploit site content without our prior written consent, except for personal, non-commercial browsing and shopping.

9. User conduct

You agree not to:

Use the site for unlawful, fraudulent, or abusive purposes
Interfere with site security, networks, or other users
Upload malware or attempt unauthorized access
Misrepresent your identity or affiliation
Use automated tools to harvest data or overload the site without permission

10. Privacy

Our collection and use of personal information is described in our Privacy Policy and Cookie Policy.

11. California Proposition 65

Certain products may be subject to California Proposition 65 warnings. Please review our California Proposition 65 notice.

12. Disclaimers

THE SITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE FULLEST EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT WHERE SUCH DISCLAIMERS ARE NOT ALLOWED. GEMSTONE VALUES FLUCTUATE; PAST OR LISTED PRICES DO NOT GUARANTEE FUTURE VALUE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Seylan Gems & Jewelry LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SITE OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER.

14. Indemnification

You agree to defend and indemnify Seylan Gems & Jewelry LLC from claims arising out of your misuse of the site, violation of these Terms, or infringement of any third-party rights, except to the extent caused by our willful misconduct.

15. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules, except where mandatory consumer protection laws of your jurisdiction apply. Courts located in Los Angeles County, California, shall have exclusive jurisdiction for disputes that may be brought in court, subject to applicable consumer rights.

16. Changes

We may update these Terms periodically. The “Last updated” date will change when we do. Continued use of the site after changes constitutes acceptance of the revised Terms.

17. Contact

Seylan Gems & Jewelry LLC
15021 Ventura Boulevard, Suite 1050, Sherman Oaks, CA 91403, USA
info@seylangem.com · +1 (888) 311-7133

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