Privacy Policy

Last updated: August 25, 2026

This Privacy Policy explains how Seylan Gems & Jewelry LLC (“Seylan Gems,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit seylangem.com, create an account, place an order, contact us, or otherwise interact with our services.

This notice is for educational and transparency purposes and is intended to help you understand our practices. It is not legal advice. If you have questions, contact us using the details below.

1. Who we are

Seylan Gems & Jewelry LLC
15021 Ventura Boulevard, Suite 1050, Sherman Oaks, CA 91403, USA
Email: info@seylangem.com
Phone: +1 (888) 311-7133

2. Information we collect

Depending on how you use our site, we may collect:

• Account & contact details — name, email address, phone number, billing/shipping address, and account credentials.
• Order & payment details — products purchased, order history, and payment status. Card numbers are processed by our payment providers; we do not store full payment card numbers on our servers.
• Communications — messages you send through contact forms, chat, email, phone, or support tickets.
• Device & usage data — IP address, browser type, device information, pages viewed, referring URLs, and approximate location derived from IP.
• Cookies & similar technologies — as described in our Cookie Policy.

3. How we use information

We use personal information to:

• Process, fulfill, and ship orders, and provide customer support
• Create and manage accounts, wishlists, and order tracking
• Send transactional messages (order confirmations, shipping updates, receipts)
• Send marketing communications where permitted (you may unsubscribe at any time)
• Improve website performance, security, and shopping experience
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Comply with legal obligations and enforce our Terms & Conditions

4. How we share information

We do not sell your personal information. We may share information with:

• Service providers who help us operate (payment processors, shipping carriers, email/SMS tools, hosting, analytics, customer support)
• Professional advisors such as lawyers, accountants, or insurers when needed
• Authorities when required by law, legal process, or to protect rights, safety, and property
• Business transfers if we are involved in a merger, acquisition, financing, or sale of assets

These parties are expected to use the information only to perform services for us or as required by law.

5. Cookies and tracking

We use necessary cookies to run the site (cart, session, security) and, with your consent where required, optional cookies for analytics, functionality, and advertising. You can manage preferences through our cookie banner or browser settings. See our Cookie Policy for details.

6. Data retention

We keep personal information only as long as needed for the purposes described above — including order history, tax/accounting records, dispute resolution, and legal compliance — then delete or de-identify it when no longer required.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; please use a strong unique password and contact us promptly if you suspect unauthorized account access.

8. Your choices and rights

Depending on where you live, you may have rights to:

• Access, correct, or delete certain personal information
• Opt out of marketing emails
• Request information about categories of data collected or shared
• Limit or opt out of certain sales/sharing of personal information (we do not sell personal information)

To make a request, email info@seylangem.com or call +1 (888) 311-7133. We may need to verify your identity before fulfilling a request. You will not be discriminated against for exercising privacy rights.

California residents: For product-related Proposition 65 notices, see our California Proposition 65 page.

9. Children’s privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

10. International visitors

We are based in the United States. If you access our site from outside the U.S., your information may be processed in the United States and other countries where our service providers operate, which may have different data-protection laws than your country.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after an update means you acknowledge the revised policy.

12. Contact us

Questions about privacy?
Seylan Gems & Jewelry LLC
15021 Ventura Boulevard, Suite 1050, Sherman Oaks, CA 91403, USA
info@seylangem.com · +1 (888) 311-7133