Last updated: August 25, 2026

This page covers order cancellations and shipping practices for Seylan Gems & Jewelry LLC (seylangem.com). For returns after delivery, see our Return Policy and Refund Policy.

1. Cancelling an order

You may request cancellation before the order ships by emailing info@seylangem.com or calling +1 (888) 311-7133 with your order number.
If the order has not yet been processed or shipped, we will cancel it and refund any amount charged to the original payment method.
Once an order has shipped, it cannot be cancelled in transit; please use our return process after delivery if the item is eligible.
Custom, engraved, or specially ordered items may not be cancellable once production has started.

2. Standard shipping

We offer free standard shipping on qualifying orders as shown at checkout (including promotional thresholds such as orders over a stated amount when advertised).
Most in-stock items typically arrive within about 3–6 business days after we process the order, depending on destination and carrier. These are estimates, not guarantees.
Bulk, wholesale, or heavier shipments may need extra lead time. We will contact you if timing changes materially.

3. Processing time

Orders are usually processed within 1–2 business days. High demand, weekends, holidays, or verification checks may extend processing. You will receive tracking when available.

4. International & restricted destinations

Where international shipping is offered, customs duties, taxes, and import fees are the buyer’s responsibility unless stated otherwise. We may be unable to ship to certain regions due to carrier or legal restrictions.

5. Failed delivery

Please ensure your shipping address is complete and correct. If a package is returned to us due to an incorrect address, refused delivery, or repeated failed attempts, we may refund the product cost minus outbound shipping and any carrier return fees, or reship after you pay applicable fees.

6. Contact

Seylan Gems & Jewelry LLC
15021 Ventura Boulevard, Suite 1050, Sherman Oaks, CA 91403, USA
info@seylangem.com · +1 (888) 311-7133