Last updated: August 25, 2026

At Seylan Gems & Jewelry LLC, your satisfaction matters. This Refund Policy explains when and how refunds are issued for purchases made on seylangem.com. Related details appear in our Return Policy and Cancellation Policy.

1. 30-day refund window

If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of delivery for a refund to your original payment method, subject to the conditions below and our Return Policy.

2. Eligibility

Item must be unused, unworn, and in original condition with original packaging, tags, certificates, and accessories where applicable.
Custom-made, engraved, specially ordered, altered, or clearly marked final-sale items are generally not eligible for refund unless defective or not as described.
Items showing signs of wear, damage after delivery (not caused by shipping), or missing components may be refused or refunded at a reduced amount at our discretion.

3. Damaged or incorrect items

Please inspect your package on arrival. Report damaged, defective, or incorrect items to info@seylangem.com or +1 (888) 311-7133 within 7 days of delivery, with photos if possible. We will arrange a replacement or refund as appropriate.

4. How refunds are processed

Contact us to start a return/refund request and receive instructions / RMA if required.
Ship the item back using the method we approve. Keep tracking until we confirm receipt.
After we inspect the return (typically within 5–10 business days of receipt), approved refunds are issued to the original payment method.
Bank or card issuer posting times may take additional business days after we issue the refund.

5. Shipping costs

Original outbound shipping may be non-refundable unless the return is due to our error or a defective/incorrect item.
Return shipping is free when we provide a prepaid label for eligible returns; otherwise return shipping may be your responsibility as disclosed when you open the return.

6. Exchanges

Where available, we may offer an exchange for another size or item of equal or greater value (you pay any difference). Contact us to check availability before returning.

7. Chargebacks

Please contact us first so we can resolve issues quickly. Unwarranted chargebacks may delay resolution; we will provide supporting evidence to payment networks as needed.

8. Contact

Seylan Gems & Jewelry LLC
15021 Ventura Boulevard, Suite 1050, Sherman Oaks, CA 91403, USA
info@seylangem.com · +1 (888) 311-7133

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