At Seylan Gems, your satisfaction is our priority. We want you to feel confident and secure when shopping with us. That’s why we offer a clear and fair return policy that meets the standards of all major commerce platforms.
If you’re not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund or exchange.
To be eligible for a return:
The gemstone must be unused, unmounted, and in its original condition.
The item must be returned in its original packaging with any certification or documentation included.
Custom or special-order items are non-refundable, unless damaged or defective upon arrival.
Contact our support team at support@seylangem.com or through your order page.
Provide your order number, reason for return, and photos if the item is damaged or incorrect.
We’ll issue a return authorization and provide return instructions.
Refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
Shipping fees are non-refundable, unless the return is due to our error or a defective item.
The customer is responsible for return shipping costs, unless the item is defective or incorrectly sent.
We recommend using a trackable and insured shipping service to ensure safe delivery.
Items that have been altered, set into jewelry, or damaged by the customer cannot be returned.
We do not accept returns for final-sale or clearance items.
Our transparent return policy is designed to give you peace of mind when choosing your perfect gemstone. We stand behind the authenticity and quality of every stone we sell.
For any questions, feel free to contact us at support@seylangem.com or visit our Contact Us page.
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